Updates & Support

? 1. Software Updates & Release Notes

Freightek releases new features and improvements regularly. Updates may include:

• New modules (e.g., CRM, Trucking, Automation Tools)

• Enhanced user interfaces

• Performance improvements

• Bug fixes

• API updates and integrations

Where to Find Release Notes:

• In-app notification panel

• Help Center: https://freightekvn.freshdesk.com/support/solutions

• Email newsletters (for admins and key users)

✅ Major releases are highlighted during login and include onboarding pop-ups.

? 2. Help Center Access

Freightek’s Help Center is your go-to resource for:

Vietnamese Help Center:
https://freightekvn.freshdesk.com/support/solutions

English Help Center (coming soon)

? 3. Technical Support Channels

Freightek provides multi-channel support:

✅ Support hours: 8:30 AM – 6:00 PM (Mon–Sat), GMT+7

? 4. Ticket Submission Process

To submit a support request:

1. Go to the Help Center or In-App Support.

2. Click Submit a Ticket.

3. Fill in:

   • Subject

   • Issue description (with screenshots if possible)

   • Urgency level

   • Module affected

You will receive:

• A confirmation email

• Ticket ID

• Status updates as your issue is reviewed and resolved

✅ All tickets are typically answered within 12–24 hours.

? 5. Customer Success & Training

For Pro, Elite, or Enterprise users, Freightek offers:

• Onboarding support & team training

• Monthly account check-ins

• Optimization advice (e.g., rate structure, quote automation)

• One-on-one sessions to set up advanced modules

✅ Contact your Account Manager or email success@freightek.com for personalized guidance.

? 6. Feedback & Feature Requests

Freightek encourages users to suggest improvements. You can:

• Submit feature requests via Help Center

• Vote on existing ideas

• Join user feedback webinars (quarterly)

✅ Ideas with enough interest may be added to the product roadmap.